1. Overview & Commitment

optimAIz Technologies Private Limited ("optimAIz", "we", "us", or "our"), headquartered at 5th Floor, Baner Business Bay, Pune, Maharashtra, is committed to safeguarding the privacy, confidentiality, and security of all personal and enterprise information entrusted to us by our clients, partners, and website visitors.

2. Information We Collect

We collect information strictly necessary to provide our custom software, AI automation, and CPaaS telecommunication services:

Direct Inquiries: Full name, professional work email, telephone number, organization name, and service project descriptions submitted via our consultation forms.
Telecom & CPaaS Routing: When delivering SMS, WhatsApp, RCS, or Email broadcasts on behalf of our enterprise clients, we act as a secure data processor complying with Indian TRAI DLT regulations and Meta Business verification standards.
Technical Metadata: Anonymized server logs, IP addresses, browser types, and referral sources to maintain website uptime and security.

3. Zero-Retention Enterprise AI Policy

When architecting AI workflow automations and Retrieval-Augmented Generation (RAG) agents for our clients, we strictly enforce zero-retention enterprise API contracts. Your proprietary documents, customer inquiries, and commercial records are never used to train public Large Language Models (LLMs) or shared with third-party vendors.

4. Data Security Standards

We employ defense-in-depth technical and organizational measures, including TLS 1.3 encryption in transit, AES-256 encryption at rest, multi-factor authentication (MFA), role-based access control (RBAC), and regular vulnerability assessments.

5. TRAI DLT Telecom Compliance

In accordance with Telecom Regulatory Authority of India (TRAI) directives, all commercial SMS and messaging traffic routed through our CPaaS gateways strictly enforces Header registration, Content Template scrubbing, and user opt-out consent mechanisms.

6. Contact Our Data Protection Officer

For privacy inquiries, data deletion requests, or compliance audits, please contact us at:

Data Protection Officer
optimAIz Technologies Private Limited
5th Floor, Baner Business Bay, Pune, Maharashtra 411045, India
Email: info@optimaiz.in
Phone: +91 98960 64859